FAQ
About Zorrpong
Zorrpong is a global export company based in India that curates and delivers handmade artisan products including wood-carved home décor, sustainable bags, terracotta items, and handmade fashion jewellery
Yes. All products are handcrafted by skilled artisans using traditional, generational techniques.
Absolutely. Sustainability is central to our mission. We use eco-conscious materials and export-grade recyclable packaging.
Yes, we offer customization for bulk and wholesale orders while preserving traditional craftsmanship.
Yes. We are licensed with the DGFT and have an active IEC code along with all required export documentation.
Orders, Pricing & Sampling
MOQs vary by product category but typically start at 500 units. Custom designs may require a higher MOQ.
Yes. We encourage sample orders to help evaluate our quality, finish, and packaging before bulk ordering. Sampling and shipping charges will be covered by the client.
Yes. We assist clients with reorders, feedback, and any follow-ups even after the shipment is delivered.
Currently, we focus on bulk exports and B2B partnerships only.
Yes. We welcome collaborations with boutiques, e-commerce platforms, and brand resellers worldwide.
Shipping, Logistics & Documentation
We export globally with a focus on the USA, UK, Germany, UAE, Australia, and Canada. Reach out if your country isn’t listed — we’ll try to accommodate your request.
Yes, we ship via trusted logistics partners using both air and sea freight options.
Certainly. We’ll coordinate with your freight forwarder for a smooth dispatch.
Yes, Once your order is dispatched, we provide tracking information or airway bill details.
Import taxes, customs clearance, and VAT are the responsibility of the buyer in their respective country.
Samples: 3–4 weeks
Bulk orders: 6–8 weeks (depending on quantity and customization)
Production, Quality & Packaging
Our quality process includes checks at every stage — from raw material selection to final packaging .We follow strict quality control with artisan training, sample approvals, and pre-shipment inspections.
Yes. We welcome third-party inspections by your chosen QC agency.
Yes. We use multi-layered, eco-friendly packaging materials to ensure safe transit.
Yes, We supply all essential export documentation including applicable certificates and lab reports when requested.
Yes, All wholesale clients get a dedicated account manager for smooth coordination.
We share real-time updates, photos, and videos via WhatsApp, Zoom, or email throughout the production process,
Payments & Compliance
We accept wire transfers, UPI (for Indian clients), and PayPal for samples.
We operate only on 100% advance payment to ensure production timelines and quality assurance.
We issue detailed proforma invoices with HS codes, item descriptions, and terms.
Yes, Once your order is dispatched, we provide tracking information or airway bill details.
Import taxes, customs clearance, and VAT are the responsibility of the buyer in their respective country.
Samples: 3–4 weeks
Bulk orders: 6–8 weeks (depending on quantity and customization)
Partnerships & Special Projects
Yes. We collaborate with international buyers for white-labeling, sourcing, and custom bulk orders.
Yes. We cater to hotels, restaurants, events, and corporate clients with personalized gifting solutions.
We communicate in English and Hindi, and can use translation tools for others as needed